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Frequently asked questions.

What are your turnaround times like?

This is a difficult question to answer because it depends on the scope of the work.

We aren’t inhaling dangerous Adobe Illustrator fumes in a factory surrounded by guard towers. Instead, think of us as artisanal, chakra-infused cinnamon bun rollers—but for creativity. We find it important to put thought and care into every project, allowing us to work along with you for maximum impact. That being said, our average timelines may look similar to those found below:

Basic Design Projects—business cards, email signatures, etc.: 3 business days
Major Design Projects—pitch decks, logos, videos, etc.: 4–6 business days
New Website Homepage Preview: 7 business days
Newsletters/Blogs: 3–4 business days
Social Media Plan Preview: 3–4 business days
Voiceovers: 3–5 business days

Still reading? Cool. Then we’ll give it to you straight. These are averages because every project is unique and different—like dimples or belly laughs. Larger, more complex projects will require additional time, but our policy is to be totally upfront with you. If we believe a project may take us longer than these timelines, you’ll be the first to know.

How are your services possible at such a low rate?

Our services are built on efficiency, talent, and our team’s collective creativity. It can take an experienced individual 20 minutes to create something that would take someone with less experience 10 hours. In the workplace, we put the right jobs in the right hands to do away with superfluous extras that waste time and take away from our top priority: serving business needs.

Are you experts in our industry?

No. We specifically are not niched in any specific industry. We believe that this approach brings more value to all of our clients, no matter their domain. For example, we might learn something from the technology sector and apply it to your financial services. If you are looking for someone to completely steer the direction of your company and create, then we may not be the right fit. If you are seeking a team of talented creatives to expand your marketing services with flare, Dingus & Zazzy has entered the group chat.

What does communication look like?

Every. Single. Day. We contact you every freakin’ single (business) day. We pride ourselves on our dedicated follow-up approach. We just *really* care, okay? We might be standing outside your window right now with a boombox. We are going to engage with you every business day, keeping you updated and working diligently on your company’s marketing.

How do we stay in touch?

Our inbox and phone lines are actively monitored on weekdays from 9 am – 5 pm (MST). The best way to reach your Marketing Coordinator is via email, or to book an appointment for a dedicated time slot on Google Meet or by telephone. Our phone line is available for any emergencies you may have, but we encourage you to book a time slot to discuss with your Marketing Coordinator directly.

Can any of our employees contact you for support?

While our services are unlimited, we make sure to have only one point of contact with your company. Efficiency is one of our primary goals, and misunderstandings can snowball when there are too many lines of communication.

Do you outsource work?

Absolutely not. Everyone at Dingus & Zazzy is a full-time employee with a traditional 40-hour work week.

What is your onboarding process?

Once your agreement and payment details are finalized, one of our Marketing Coordinators will reach out to book an onboarding meeting with you. Your billing cycle will only start on the date of your first onboarding meeting. During your onboarding meeting, we learn all about your business and workshop how we can help achieve your goals.

Who don't you work with?

It’s all in the name, and our company name says it all. We don’t work with clients who don’t have a sense of humour, and that demographic usually shies away from the weirdness anyway. We want to be the right fit for your business and deliver a creative service with personality. If we get the feeling that we aren’t necessarily jelling, we will initiate a conversation to see what we can adjust in our partnership to better suit your business needs.

It’s not you, it’s me? Let’s be honest, a business partnership is a lot like a relationship: everyone should have a good time and get what they want! If the fit is right, you’ll know.

Can I create a custom package?

Sure thing! You can pick two to three specific services and we can fulfill them on an unlimited basis. Liking what you see? Just get ’em all and let us take everything off your plate.

When can I talk to my Marketing Coordinator?

Our team works 9 am – 5 pm (MST), Monday to Friday, where we are happy to receive your calls! The rest of the time we’re foraging for berries.

Can I white-label your unlimited services for multiple brands?

With The Full Dingus package, absolutely! We love making your life easier. However, for the Pick One, Get It All, and Creative BFF packages, our services are unlimited for one brand only.

How do edits work?

We’re unlimited, and that includes edits! Depending on the size and complexity of the revisions you request, they typically take 1–3 business days, but we’re always happy to provide an ETA based on your edits!

How does the “single point of contact” work?

On our side, a “single point of contact” means assigning you a dedicated team of Marketing Coordinators. On yours, it means sticking with a single delegate from your company. This person will assign projects and meet with the MC team weekly. This representative will be the only point of contact from whom our team will accept project assignments. We do, however, welcome other members of your team to join in on your weekly meetings. This is especially useful when their unique insight or expertise is required. However, these exceptions are only allowed on a case-by-case basis and should be limited to avoid confusion.

Want to talk to someone about your payment or service details?

If you want to update/change your payment information or information on your account, email billing@dingusandzazzy.com.

Update credit card information
Address changes

Any adjustments to ongoing projects or changes to your existing package can be sent to our client success team via clientcare@dingusandzazzy.com.

Project or communication challenges
Feedback
Concerns

For any questions or help regarding our services, you can email our team of Marketing Coordinators at hi@dingusandzazzy.com.

Is there an affiliate program?

We’re always looking to work with new affiliates! Our affiliates earn a 40% commission on all referrals that sign up for our services. Click here to learn more!

Which programs do we work with?

We’re not like other marketing companies because we are limitless. Take a look at all of the programs our experts have at their disposal. If you have something in mind, we’ll do it, and brilliantly. If you have that kind of power at your fingertips, why not use it?

Project management tools

These tools are included in both our BFF and Full Dingus Package!

Basecamp
Monday
Asana
Slack
Microsoft Teams

Web development/web design

HTML, Javascript, CSS, PHP, Bootstrap, SQL
When building a new website, we recommend using WordPress due to the level of customization available. However, we would happily build your new website or edit your existing website using any of the following builders: Webflow and Wordpress
Some of our favourite themes and plugins: Hello, Divi, WooCommerce, Themify, Elementor, Yoast
How do we design our websites? Figma, Adobe XD

Graphic design

Adobe Suite: Photoshop, Illustrator, InDesign, XD, Lightroom
Microsoft Suite: Word, Excel, PowerPoint
Procreate
Figma

Video/motion graphics

After Effects
Audition
Premiere
Illustrator
PowerPoint
Photoshop
Figma, AE/UX

Admin

Agorapulse
Hootsuite
Sprout Social
Meta Business Suite
Loomly
Google Workspace
Typeform
Mailchimp
Klaviyo
ActiveCampaign

AI

Adobe Suite
CopyAI
ChatGPT-4
Midjourney

Voiceover

Recording

XLR condenser mics connected to Focusrite interfaces

Mixing/Editing

Studio One Series 6

Do you guys do voiceovers, too?

Yup. Yuppo. Absolutely. Correct. Yes.

Voiceovers create an instant connection between your content and your audience—if done well, of course! We provide them at a fraction of industry-standard prices without compromising on quality. Our team of copywriters can help you create the perfect script for your brand or business.

Hold up. What about contracts or minimums?

Just like you wouldn't want to marry someone after a first date, we'd like you to work with us for a little while before taking a bigger step. But if you've been with us for over a month and end up loving it, we'll give you a month free when you sign up for an annual contract!

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Your unfair advantage.

We want your business.

We can help.

Things we do for you.

It’s ZERO commitment?

Frequently asked questions.

We’re all over the globe.